Privacy policy

Last updated: October 22, 2026

This Privacy Policy explains how Brane ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase on shopbrane.com (the "Site"). By using the Site, you agree to the practices described in this policy.

Who we are

Brane
Betuwehaven 8
3433 PV Nieuwegein
The Netherlands
Email: support@shopbrane.com

Information we collect

  • Contact and order details – name, email address, phone number, billing and shipping address, and the products you order.
  • Payment information – payments are handled by our checkout and payment providers. We do not store your full card details.
  • Communications – messages you send us through email, our contact form or live chat.
  • Device and usage information – IP address, browser and device type, pages viewed, referring website and how you interact with the Site, collected through cookies and similar technologies.
  • Marketing preferences – whether you have signed up for our newsletter or offers.

How we use your information

  • To process and deliver your orders, including payment, shipping and order updates.
  • To provide customer service and answer your questions.
  • To send you newsletters and offers, if you have opted in. You can unsubscribe at any time via the link in each email.
  • To run, secure and improve the Site, prevent fraud and analyse how the Site is used.
  • To show relevant advertising and measure the results of our advertising.
  • To comply with legal and tax obligations.

Legal basis (EEA and UK visitors)

We process personal data to perform our contract with you (your order), on the basis of our legitimate interests (running and securing our store, preventing fraud), with your consent (marketing emails and non-essential cookies, which you can withdraw at any time), and where required by law.

Who we share your information with

We do not sell your personal information. We share it only with service providers that help us run our store, such as:

  • Shopify – our e-commerce platform, which hosts the Site and stores order data.
  • Checkout and payment providers – including Whop and the payment processors offered at checkout (such as Stripe and PayPal), to process your payment securely.
  • Shipping partners – to deliver your order.
  • Klaviyo – to send our emails and newsletters.
  • Customer support tools – including our live chat provider and hCaptcha, which protects our contact form against spam.
  • Advertising and analytics partners – such as Google and Meta (Facebook/Instagram), which use cookies and pixels to measure our ads and show you relevant advertising.
  • Authorities – where we are required to by law.

Some of these providers are located outside the European Economic Area. Where that is the case, the transfer is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

Cookies

We use cookies and similar technologies to keep the Site working (for example your cart), to remember your preferences, to understand how the Site is used and to support our advertising. You can manage or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.

How long we keep your information

We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw your consent at any time. Residents of California and other US states may also have the right to know what personal information we collect and to opt out of its "sale" or "sharing" for targeted advertising. To use any of these rights, email us at support@shopbrane.com. You also have the right to lodge a complaint with your local data protection authority; in the Netherlands this is the Autoriteit Persoonsgegevens.

Children

The Site is not intended for children under 16, and we do not knowingly collect personal information from them.

Security

We take reasonable technical and organisational measures to protect your personal information. No method of transmission over the internet is completely secure, but we work with established providers to keep your data safe.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date of the last update at the top.

Contact

Questions about this policy or your personal information? Email us at support@shopbrane.com.